FAQ
Frequently Asked Questions (FAQ)
At Cheap Fashion Rotterdam, we’re here to make your shopping experience smooth, secure, and transparent. Below, you’ll find answers to our most frequently asked questions. If you can’t find what you’re looking for, our customer care team is always happy to assist.
Shipping & Delivery
1. How long will my order take to arrive?
Orders are processed within 1–2 business days (Monday to Saturday). Once dispatched, delivery within the Netherlands typically takes 5–7 business days, depending on your exact location and courier availability.
2. Do you offer international shipping?
We currently ship orders exclusively within the Netherlands, but we are preparing to expand internationally soon. Once available, international shipping details will be clearly announced on our website.
3. How much does shipping cost?
We offer free standard shipping within the Netherlands on all orders, with absolutely no hidden charges.
4. Can I track my order?
Yes. As soon as your order is shipped, you’ll receive a confirmation email containing your tracking number and courier details so you can follow your package in real time.
5. What happens if my package is delayed?
We strive to deliver all orders on time. Occasionally, delays may occur due to courier volumes or severe weather conditions. If your order is delayed beyond the estimated delivery window, please contact our support team for prompt assistance.
Returns & Exchanges
1. What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original condition with all tags attached. Sale items and final clearance products cannot be returned or exchanged unless they are faulty. (See our Return & Refund Policy for full details).
2. How do I initiate a return or exchange?
To start a return, please contact our customer service at info@cheapfashionrotterdam.com with your order number and the reason for the return. Our team will provide you with the full return instructions and our physical return address.
3. Do I have to pay for return shipping?
Return shipping costs for a change of mind (e.g., wrong size or color) are the customer’s responsibility. However, if the item received is faulty, damaged, or incorrect, we will cover the return shipping costs completely.
4. How long does it take to process a return?
Once we receive and inspect your returned item at our facility, refunds are processed within 7 business days back to your original payment method.
5. Can I exchange an item for a different size?
Yes, exchanges are available depending on stock availability. Contact us promptly after delivery to request a size exchange.
Sizing & Fit
1. How do I know which size to order?
Each product page includes a detailed size guide to help you find the perfect fit.
2. Are your clothes true to size?
Most of our designs are true to size, but we highly recommend checking the specific measurements in the size guide for each product.
3. What if I’m between sizes?
If you’re between sizes, we suggest sizing up for a more relaxed fit, or sizing down for a more fitted look, depending on your personal preference.
4. Do your fabrics stretch?
Some materials offer natural stretch for added comfort. You can find fabric composition and stretch details listed in each product’s description.
Product Care
1. How should I care for my Cheap Fashion Rotterdam clothing?
Most garments can be machine-washed in cold water on a gentle cycle. Always check the care label inside the garment for the best results. We highly recommend air drying to maintain fabric quality.
2. Can I tumble dry my clothes?
We recommend avoiding tumble drying, as the heat can affect the garment’s shape, elasticity, and color over time. Air drying is best for longevity.
3. Will my clothes shrink after washing?
When cared for strictly according to the label instructions, shrinkage should be minimal. Using cold water and avoiding the dryer will help preserve the original fit.
4. How do I remove wrinkles without damaging the fabric?
Use a garment steamer or an iron on a low heat setting, following the item’s care label to prevent any heat damage.
5. What should I do if my item is damaged or faulty?
If you receive a damaged or incorrect item, please contact our support team immediately. We will arrange a replacement or full refund at no cost to you as quickly as possible.
Orders & Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal. All payments are processed securely via encrypted payment gateways to protect your financial information.
2. Can I change or cancel my order after placing it?
Once your order is confirmed, we begin processing it immediately to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible. We will do our absolute best to accommodate your request before it ships.
3. Will I be charged tax on my order?
All prices displayed on our website include VAT (Value Added Tax) as required by EU and Dutch law. There are no additional taxes or surprise fees applied at checkout for customers in the Netherlands.
4. What should I do if I experience payment issues?
If your payment doesn’t go through, please double-check your billing details and try again. If issues persist, contact our customer service team for immediate assistance.
Contact Us
If you have any additional questions, please contact our friendly support team:
Business Name: Cheap Fashion Rotterdam
Address: Meent 25, 3011 HD Rotterdam, Netherlands
Email: info@cheapfashionrotterdam.com
Phone: +31 10 412 6473
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (GMT+1)
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